Terms and regulations Daroom

Introduction

Dear user, thank you for trusting Daroom. Please review the following terms to make optimal use of the services and applications provided by this platform. By accessing the website or application and using the services offered, you acknowledge and accept the terms and conditions of use. All activities of this platform are subject to applicable laws and regulations, e-commerce legislation, consumer protection law, and the guidelines of relevant health authorities. Please note that the terms and conditions set forth on this site supersede all prior agreements, and use of the services constitutes a binding contract between the user and this platform. If you have any questions, please consult our specialists.

Definitions

User or customer: A natural person who registers an order or uses the services with their personal information. A person who orders medication on behalf of another individual using their own information is also considered a user.
Medication: Includes prescription and over-the-counter drugs, supplements, and authorized medical devices as listed in the official catalog of the Ministry of Health.
Medical prescription (electronic or valid prescription image): A prescription issued by a physician or official Ministry of Health systems that serves as the basis for dispensing prescription medications.
Pharmacy: All pharmacies contracted with relevant health authorities whose authenticity and legitimacy of operation have been verified by the applicable licensing bodies.
Privacy: The platform is committed to protecting users' privacy to the best of its ability and employs current methods and technologies to safeguard information. All content provided on the platform, including text, design, logo, and other elements, is owned by this platform, and any commercial use without written permission is prohibited.

Information Collected by Daroom

Identity and contact information: To place an order, create an account, or receive counseling services, the following information may be collected from you:

First and last name
National ID number
Electronic and paper insurance prescription information
Mobile phone number
Exact address for order delivery
Email (optional)

Order and purchase history information: To process and track pharmaceutical orders, the following information is stored:

Order history
Shopping cart
Prescription uploaded by the user (if applicable)
Purchased items including OTC products, supplements, and health-related products

Note: Medical prescription images are used only for order processing and pharmacist review

Technical and system information: To improve service quality and security:

IP
Device type and model
Operating system version
Crash Report
User behavior (Pages, Clicks, Time)

Application permissions required: The Daroom application requires the following permissions to function properly:

Internet access
Notifications
Gallery access (for prescription upload)
Storage access (for temporary file storage)

Purpose of Using User Information

Collected information is used only for the following purposes:

Processing and delivering pharmaceutical orders
Pharmaceutical counseling by approved pharmacists
Communicating with users for support, follow-up, and notifications
Improving user experience and platform performance
Preventing fraud and malicious behavior
Providing health-related recommendations and discounts (with user consent)

Sharing Information with Third Parties

Daroom does not sell user information and does not provide it to unauthorized parties. Sharing is permitted only in the following cases:

Technical and logistics partners

SMS service providers
Payment gateways (official national payment processors)
Shipping and courier services for order delivery

All of these entities are committed to maintaining the confidentiality of information.

Legal requirement

When requested by legal and judicial authorities.

Prescription verification and pharmaceutical services

Uploaded prescriptions are reviewed only by Daroom's responsible pharmacists.

User Information Security

To protect user data, Daroom employs the following security measures:

Data encryption
Restricted internal employee access
Secure servers with security protocols
Secure storage of prescription images and sensitive information

Despite all of the above security measures, no internet system is one hundred percent secure, and users must exercise due care in protecting their account information.

Data Retention and Deletion

User information is retained for as long as the account remains active.
Medical prescriptions and order information will be retained in accordance with legal requirements.
Upon user request, account deletion and removal of deletable information is available.
Some information is retained for a specified period in accordance with pharmaceutical and financial regulations.

User Rights on Daroom

Users have the right to:

Request access to their information
Correct inaccurate information
Request deletion of their information
Opt out of receiving promotional messages
Be informed about how their information is used

Requests can be submitted through Daroom support.

Medical Disclaimer

Information provided on the Daroom website and application is for informational purposes only and does not replace a physician's opinion

Use of any medication, supplement, or therapeutic product should be done in consultation with a physician or pharmacist.

Counseling provided on Daroom is solely for patient guidance and prescription review and does not replace a definitive medical diagnosis

Website Terms and Conditions

Users must have legal capacity and be at least 18 years of age; use by individuals under 18 requires permission from a legal guardian.
Providing accurate and complete information during registration or ordering is mandatory. The user is responsible for consequences arising from incomplete or incorrect information.
Any unauthorized use or misuse of services will result in account suspension and legal action.
Prescription medications are supplied only after registration and verification of a valid prescription.
The platform is committed to supplying medications and products authorized and approved by the Ministry of Health.
Medications are not returnable under any circumstances. Returns are permitted only for medical devices and unopened supplements in accordance with Ministry of Health regulations.
Order payment is made exclusively through authorized banking gateways and prior to shipment.
Responsibility for medication use, compliance with physician instructions, and consequences of improper use lies with the user and the prescribing physician.
The platform reserves the right to cancel or reject an order in case of incorrect information or inability to verify the prescription.
The platform is not liable for delays caused by circumstances beyond its control (such as force majeure events, transportation issues, or internet disruptions).
All prices displayed on the platform are announced by authorized pharmacies, and Daroom does not alter prices in any way. If Daroom applies a discount to prices, the user will be notified.
Daroom reserves the right to change the website terms and conditions without notice, and the user must review the terms and conditions before each purchase. By purchasing from this platform, the user confirms that they are aware of and bound by the terms and conditions.
Users must act with honesty and integrity when submitting information to Daroom, and if they knowingly provide false information, this platform reserves the right to pursue legal action to recover damages incurred.

Available Products

Over-the-counter medications, supplements, and authorized medical devices are available without a prescription.
Prescription medications are available only after registering an electronic prescription or submitting a valid prescription image.
All products are supplied in compliance with Ministry of Health regulations and are authentic.

Order Placement and Delivery

The user must enter accurate information when placing an order (including a valid prescription for prescription medications).
Order delivery is only possible to the user's registered address or a person designated by them.
Delivery to locations without a specific address (such as public places) is not possible except in special cases...
Packages are shipped under standard storage conditions and with appropriate packaging.

Order Cancellation

The user may cancel their order before payment.
For medications, cancellation is not possible after payment and order confirmation.
For medical devices and unopened supplements, cancellation and refund are subject to Ministry of Health regulations.

Contract Duration

Cooperation between the user and the platform begins upon registration and login to the user account. The user may deactivate their account or uninstall the application at any time. To fully terminate cooperation and delete information, a written or electronic request must be sent to platform support.

Geographic Scope of Services

Daroom services are currently available in the countries and regions supported by the platform. Daroom may expand its service coverage in the future, which will be announced on this page.

Contact Methods

All official communications from the platform with users are conducted exclusively through the phone numbers, email addresses, and contact details listed in the "Contact Us" section.
Messages regarding orders, special services, or general announcements may be sent to the user via SMS or email.
Any contact outside official channels is considered misuse of the platform name and will be subject to legal action.

User Privacy Protection

Daroom is committed to using the latest methods to protect user data security. Users' identity and medical information is kept confidential and used only for ordering, delivery, support, and notifications. Users may request deletion of their information from this platform's database by submitting a written request.

Daroom may update this document in the future. Significant changes will be announced through the website or application.

Governing Law and Dispute Resolution

All platform activities and transactions are conducted under the applicable laws of the jurisdictions in which Daroom operates. In the event of a dispute, the matter will be referred to the competent judicial or dispute-resolution authorities unless otherwise stipulated.

Terms Updates

Terms and conditions may be updated. Continued use of the services after changes constitutes acceptance of the new version.